Services

AI and workflow automation services

Assess, design and build practical automation that reduces repetitive work, connects business systems and improves operational visibility.

Practical automation. Secure implementation. Measurable business results.

Services

Practical AI and automation services

01

AI and Process Assessment

Identify where automation can reduce costs, save time or improve customer service.

The problem

Teams know manual work is slowing them down, but they need a practical way to choose the right first automation project.

The solution

We map the process, score opportunities and produce a roadmap with expected value, risks and implementation options.

Expected outcomes

A clear first project, realistic scope, governance considerations and a business case for action.

Example use case

A mining supplier identifies expiring compliance documents and quotation delays as the highest-value first workflow.

  • Business-process interviews
  • Current-state mapping
  • Bottleneck identification
  • Data and system review
  • Automation opportunity scoring
  • Risk and governance review
  • Implementation roadmap
Discuss this service

02

Workflow Automation

Design and automate business processes, approvals, escalations and operational tasks.

The problem

Approvals, job cards and follow-ups disappear into emails, calls and spreadsheets.

The solution

We design controlled workflows that assign work, track status, escalate exceptions and connect to existing tools.

Expected outcomes

Faster turnaround times, fewer missed tasks, clearer accountability and better audit visibility.

Example use case

A logistics operator routes proof-of-delivery exceptions to the right team before invoices are delayed.

  • Approval workflows
  • Task assignment
  • Escalations
  • Notifications
  • Process tracking
  • Audit trails
  • Camunda and BPMN implementation
  • Integration with existing systems
Discuss this service

03

AI Business Assistants

Create secure assistants for customer support, internal knowledge, quotations and document search.

The problem

Customers wait too long and staff waste time looking up answers, documents and next steps.

The solution

We build assistants with defined knowledge sources, escalation rules and human review where needed.

Expected outcomes

Faster responses, better lead capture, easier document access and consistent customer handling.

Example use case

A professional services firm qualifies WhatsApp enquiries before assigning them to a consultant.

  • Internal knowledge assistants
  • Customer-service assistants
  • WhatsApp assistants
  • Document-search tools
  • Quotation assistants
  • Employee policy assistants
  • Lead-qualification assistants
Discuss this service

04

Custom Business Systems

Build tailored CRM, ERP, operations and customer-management platforms.

The problem

Off-the-shelf software does not reflect the way the business actually operates.

The solution

We build focused internal systems around your workflows, users, approvals, records and reporting needs.

Expected outcomes

Connected operations, fewer spreadsheets, better management information and scalable internal platforms.

Example use case

A contractor manages jobs, employees, equipment, customer approvals and invoicing from one operational system.

  • CRM platforms
  • Operations systems
  • Custom ERP modules
  • Client portals
  • Supplier portals
  • Internal administration systems
  • Mobile and web applications
Discuss this service

05

Data and Reporting Dashboards

Turn business information into clear operational and management dashboards.

The problem

Managers cannot see what is happening until reports are manually assembled.

The solution

We consolidate useful data and create dashboards that highlight performance, exceptions and next actions.

Expected outcomes

Improved visibility, faster decisions and less time spent preparing recurring reports.

Example use case

A fleet business monitors vehicle utilisation, open jobs, fuel exceptions and maintenance reminders.

  • Management dashboards
  • Operational reports
  • KPI tracking
  • Data consolidation
  • Automated reporting
  • Exception alerts
Discuss this service

06

AI Governance and Readiness

Introduce AI responsibly with appropriate security, controls and governance.

The problem

Businesses want AI benefits without exposing sensitive information or losing operational control.

The solution

We define practical policies, review data flows and design human oversight into AI-assisted processes.

Expected outcomes

Clear AI usage boundaries, safer rollout decisions and better confidence from management and staff.

Example use case

A regulated team introduces an internal assistant with approved data sources and escalation rules.

  • AI policy development
  • Data protection
  • Security controls
  • Human review
  • Model-risk management
  • Usage monitoring
  • Responsible deployment
Discuss this service

Service packages

Start with the right level of support

AI and Process Assessment

Starting from R7,500

  • Business-process interviews
  • Workflow mapping
  • AI opportunity assessment
  • System and data review
  • Risk identification
  • Implementation roadmap
  • Estimated business impact
Book an Assessment

Workflow Automation Implementation

Starting from R35,000

  • Process design
  • Approval workflows
  • Notifications
  • Escalations
  • System integrations
  • Dashboards
  • Audit trails
  • User training
Discuss Your Process

Managed AI Business System

Starting from R12,500 per month

  • Managed AI automations
  • Monitoring
  • Technical support
  • Monthly optimisation
  • Reporting
  • Minor improvements
  • Governance support
Explore Managed Services

Final pricing depends on complexity, integrations, transaction volumes and support requirements.

Managed services

Keep your AI systems reliable after launch

AI Care

Starting from R4,500 per month

  • Monitoring
  • Technical fixes
  • Monthly reporting
  • Minor updates

Managed AI Operations

Starting from R12,500 per month

  • Managed automations
  • Performance optimisation
  • Support
  • Monthly improvement work

Fractional AI Office

Starting from R30,000 per month

  • AI strategy
  • Monthly development sprint
  • Governance support
  • Architecture guidance
  • Management reporting

Enterprise Automation

Custom pricing

  • Multiple automated workflows
  • Camunda orchestration
  • Enterprise integrations
  • SLA support
  • Security and governance
  • Dedicated delivery capacity

API, cloud, messaging and third-party licence costs may be charged separately.

Find the most valuable process to automate in your business

Book a consultation and identify where AI, workflow automation or a custom business system can reduce costs, improve turnaround times or create better customer experiences.